Qualifications Overview

Information professional with instructional, communications & project management skills. Managed staffs and operations, as well as website, print and outreach projects. Extensive experience in writing, editing, teaching, research and instructional & website development.

Professional Highlights

Technical Skills


• Conducted research for several years in academic, public & corporate environments;

• Taught reference skills to college library staff (ADMC and Mohawk);

• Used AskAway to assist clients on remote campuses.

Instructional Design & Teaching

• Worked as instructional developer for Justice Institute of BC, Gov’t of Alberta and Saskatchewan Polytechnic;

• Taught information literacy at three universities and three colleges;

• Conducted staff training & development in academic and public libraries;

• Taught two library-technician courses in a college program;

• Proficient in Blackboard, Moodle, Captivate, Photoshop, Flash, digital video, etc.;

• MET included instructional design, learning theory,
current technologies.

Communications & Marketing

• Developed many websites, newsletters, brochures, posters, advertisements and displays;

• Wrote news, editorials, features, advertising copy, corporate communications;

• Performed copy editing, proofreading, newsroom management, photography;

• Published many articles in the Vancouver Sun, BC Business magazine, Georgia Straight, etc.;

• Implemented wikis, blogs & feeds for staff communication & training;

• Completed studies in marketing and strategic communications (UBC and UVic).

Leadership & Management

• Managed and co-managed several projects in academic and public library settings;

• Managed a college library, a public library branch and editorial departments;

• Completed studies in management and project management during MLIS.


Researcher & Writer (contract) Camosun College July. 2017 – Sept. 2017
  • Instructional materials for disability services
Instructional Designer (contract) Saskatchewan Polytechnic Dec. 2016 – 1 July 2017
  • Worked with faculty SMEs
  • Designed, edited & updated courses (five in the space of six months)
  • Coordinated & tracked concurrent projects
Sector Web Publisher (contract) B.C. Ministry of Forests, Lands
& Natural Resource Operations
Oct. 2015 – Dec. 2016
  • Migrated content to CMS
  • Client relationships, project management
  • Information architecture
  • Editing, writing & layout
Program Coordinator — Library,
Website & Instructional Technology
AIM Alberta (Access Improvement
Measures), Alberta Health Services
Feb. 2014 – Oct. 2015
  • Co-led a transformation of AIM’s instructional program into blended format
  • Conducted research for medical and improvement professionals
  • Managed design and maintenance of AIM’s website
  • Wrote communications materials; designed new logo
Web Services Librarian (contract) Thompson Rivers University May 2012 — July 2013
  • Redesign and refinement of the Library website with JavaScript, CSS, HTML5, templates, feeds, video & PHP; a custom skin for the AskAway widget; WordPress blog for promotions and feed to front page; feedback, contest and faculty reserves forms; promotional graphics; dozens of articles and press releases; conversion of print-and-fill forms to fill-and-print PDFs; etc.
  • Redesigned LibGuides CMS and template.
  • Led development of policies and procedures for Web content and LibGuides CMS.
  • Taught information-literacy classes, representing 24 hours of class time.
  • Developed online exercises and games with instant feedback (Flash, HTML5 and DHTML).
  • Staffed reference desks approx. 10 hours/week.
  • Performed weekly chat reference (AskAway).
  • Performed materials selection in Political Science, Performing Arts and Computer Science.
  • Member of Library Council, chair of LibGuides Committee, chair of Website Committee, member of the Promotion & Marketing Committee.
  • Backup for systems librarian.
Freelance writing BC Gov’t, Camosun College, etc. Sept. 2011 — May 2012
  • Wrote approx. 85 reports for BC Public Service Agency.
  • Wrote approx. 12 reports for Camosun’s Arts & Sciences div.
  • Completed studies in Canadian copyright and GIS.
Librarian (contract) University of Alberta Nov. 2010 – Sept. 2011
  • Redesigned Web resources and CMS (LibGuides) resources.
  • Provided reference services (including chat).
  • Developed lesson plans and taught classes.
  • Developed online video orientations.
  • Developed new floor plan for arrival of new furniture.
  • Served on system-wide Web committee.
  • Web coordinator for 2011 centennial BC Library conference – website & social media feeds.
Writer & researcher Camosun College & other clients May 2010 – Nov. 2010
  • Strategic research & report, etc.
Completing MET UBC (distance) Sept. 2009 – Apr. 2010
  • MET conferred May 2010
Curriculum Developer (contract) Justice Institute (New Westminster) Feb. 2009 – Aug. 2009
  • Course development with Blackboard LMS
  • Copyright clearances
  • Projects – RFP Response, Accreditation
Communications Officer B.C. Ministry of Health Services (Victoria) Sept. 2008 – Feb. 2009
  • Technical writing & editing
  • Document tracking, SME relations
Library Manager
Vancouver Island Regional
Library (Duncan, B.C.)
Mar. 2008 – Sept. 2008
  • Addressed staff performance issues
  • Tackled staff shortages, security issues and disruptive patron behavior
  • Planned & executed several events
College Librarian (contract) Northwest Community College
(Terrace, B.C.)
Jan. 2008 – Mar. 2008
  • Taught IL classes
  • Designed and produced orientation video
Librarian (contract) Mohawk College (Hamilton, Ont.) Mar. 2007 – Aug. 2007
  • Staff training, deaccession, research assistance
eLearning Development
Conestoga College (Waterloo, Ontario) Jan. 2007 – Mar. 2007
  • Developed interactive online modules & learning objects
  • Co-taught information literacy classes
  • Delivered workshops for staff in teaching methodologies
Library Manager Abu Dhabi Men’s College, UAE Aug. 2003 – July 2006
  • Managed library, including staff and collection
  • Instruction — approx. three hours per week of classroom instruction
  • Instructional development — rendered instructional program in blended format using WebCT, interactive modules
  • Faculty & departmental liaison
Instructional & Web Librarian The University of Idaho & Pacific
Lutheran University (Tacoma)
Oct. 1999 – June 2002
  • Redevelopment of websites
  • Instruction and research services
  • Collection development & liaison
Librarian Public libraries (Seattle, Denver) 2001-02;  2002-03
  • Reference services, serials management, public events, design of posters, etc.
Contract Instructor, Information
Professional & Freelance writer
Fraser Valley Regional Library,
Simon Fraser University, Nova, UCFV
1997 – 1999
  • Managed community-outreach program, delivered workshops (FVRL)
  • Corporate research for overseas development (Nova Corp., Calgary)
  • Taught courses in library technician program (University College of the Fraser Valley)
  • Designed, wrote & produced newsletters for external stakeholders (SFU Library)
Staff writer Business In Vancouver 1995 – 1997
  • Wrote features and news
Freelance writer Newspapers, magazines
(Vancouver Sun, BC Business, etc.)
1992 – 2001
  • Monitored events, pitched ideas, researched & wrote articles
Newspaper Editor Banff Crag & Canyon;
Richmond News (twice weekly)
1988 – 1992
  • Oversaw newsroom operations
  • Generated story ideas
  • Liaised with freelancers
  • Edited copy; wrote headlines & cutlines
  • Laid out pages; ensured deadlines & quality standards were met
Reporter Whistler Question; Abbotsford Times 1986 – 1989
  • News, features, photography, darkroom, production work



Master of Educational Technology UNIVERSITY of BRITISH COLUMBIA 2010
Master of Library & Information Studies UNIVERSITY of BRITISH COLUMBIA 1997
Journalism Certificate LANGARA COLLEGE 1986
Bachelor of Arts, English UNIVERSITY of BRITISH COLUMBIA 1984

Professional Activities

• Conference presenter, Canadian Library Association (St. John’s), 2007

• Web coordinator, 2011 (centennial) BC Library conference

• Volunteer webmaster and photographer, Terry Fox Run & SLA conference (Abu Dhabi)

• Contributor, Independent Learning Schemes: A Practical Approach. TESOL, 2006

Selected articles & publications

Sample e-learning tutorials

• Sample websites

Sample graphics & layouts


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